Back to offers
Description of the offer
Work-From-Home Call Coordinator Job Description
When a senior experiences a gradual or sudden loss of autonomy, their family may have no option but to find a residence adapted to their needs. With such a wide variety of private residences to choose from, families contact Résidences Québec advisors. When answering calls, the ideal candidate must be able to listen with respect and empathy. They must also ask specific questions to determine the nature of the request, identify the senior’s needs and determine the urgency of the situation.
Main duties
- Answer phone calls.
- Collect customer contact information.
- Complete online forms.
- Assign requests to advisors according to region.
- Be in continual contact with advisors.
- Maintain an up-to-date call log.
- Perform other tasks related to taking calls and assigning files.
- Perform other administrative support tasks.
Skills and experience required
- Communication skills
- Proficiency in French and English
- Good listening skills
- Empathy
- Customer service and social intervention experience (an asset)
Salary and working conditions
- Home-based work
- Hours: 9 a.m. to 5 p.m.
- Salary: $20/hr
- Paid training provided