Private service • Free for families • No pressure
Find the right residence, 
without searching alone

Résidences Québec is a private support service, independent from the public healthcare network. Our advisors have in-depth knowledge of Quebec’s certified private residences and work closely every day with hospitals and CLSCs.
A single call is all it takes to have an expert by your side.

  • Personalized support from an advisor
  • On-the-ground knowledge of residences: Alzheimer’s, nursing care, reduced autonomy
  • Completely free service
How it works

We will call you back quickly

Free consultation

🔒 100% confidential • no fees

+10 000 families
supported
4.9 average
satisfaction
24 h call back delay
guarantee

On a daily basis, our advisors 
work with

  • Healthcare network professionals (hospitals, CLSCs, rehabilitation centres)
  • Provides you with information about available financial assistance programs
  • logo ACHQ Member of ACHQ, the Quebec Association of Senior Housing Advisors

A simple process From worry to peace 
of mind, in three steps

You don’t have to understand everything at once. 
Our role is to guide you step by step.

  • 1

    You share your needs 
    and we listen

    An advisor takes the time to understand the real situation: level of independence, medical needs, preferences, budget.

  • 2

    We select the 
    residences for you

    Thanks to our knowledge of the network, we identify the 2 or 3 establishments that truly match your situation, not just those that pay to appear first.

  • 3

    You visit 
    We stay with you

    We prepare your visits, answer your questions, and continue to support you until your loved one is settled in. We also follow up after the process.

Conseillère

Human service

Always a real person to answer you

We understand your situation This decision is 
one of the most difficult 
you will have to make

“Will this residence really take care of my mom?”

You are asking the right question. And that is exactly why our advisors visit residences, speak with staff, and understand the nuances you cannot see on a website.

Your loved one deserves better than a Google list. And you deserve someone you can speak to honestly without sales pressure, without a commercial filter.

Our expertise We support 
all situations

No matter where your loved one is in their journey, we have already helped families in the same situation.

  • Alzheimer’s and dementia

    Residences with secure units, specialized staff, and programs tailored to each stage. We visit these facilities regularly. We know exactly which questions to ask and the ones most families forget.

  • Hospital discharge

    You have 48 hours to find a place? It happens. Our advisors know real-time availability across the entire network. We have already handled urgent situations in less than a day.

  • Loss of autonomy

    24-hour nursing care, assistance with activities of daily living, integrated medical follow-up. We look for the residence that matches your loved one’s current situation, not the one from six months ago.

  • Tax credits and financial assistance

    Home support tax credit, certificate of non-autonomy, involuntary separation declaration. An advisor informs you about available assistance programs and ensures you receive the maximum.

  • Near you

    Montreal, Laval, South Shore, North Shore, Quebec City, and many other regions. We know the residences in your area.

  • Crisis support

    Is your loved one unwilling to move into a residence? Our advisors have the experience to help with the conversation and the transition.

What families are saying
Thousands of families 
who can finally breathe

Hundreds of families supported each year across Quebec. ACHQ member – View our code of ethics.

Jacinthe Boisvert
Jacinthe Boisvert
"Hello, I am no longer looking for a retirement residence, I simply wanted to give excellent feedback about my interaction with Ms. Jacinthe Boisvert, one of your advisors. She is wonderful—very personable, patient, and attentive. I am very happy to have received her help. Thank you!"
- Nadia
Nathalie Perrault
Nathalie Perrault
"I would like to sincerely thank you for your support. Your availability and advice truly made a difference in helping us make our decisions and reassuring me during this important transition for my mother. Many thanks!"
- Shanie
logo ACHQ

Frequently asked questions What families often 
ask us

If you have a question that isn’t answered here, call us directly. We prefer to talk.

Yes, 100%. Partner residences pay fees to Résidences Québec when an admission is completed. You pay nothing, and this does not influence your advisor’s recommendations.

In urgent situations (hospital discharge), our advisors can find availability within a few days. In planned situations, we take the time needed, usually a few weeks to identify the best options.

Yes. Complex medical cases, cognitive disorders, imminent hospital discharge, family conflicts: our advisors have already supported all of these situations. They work directly with the professionals already involved (CLSC, doctor, social worker) to get the full picture so you don’t have to explain everything again.

Often, yes, but most people underestimate what they are entitled to. An advisor calculates the real net cost after assistance programs: home support tax credit, certificate of non-autonomous status, involuntary separation declaration, addition of CLSC services. They complete the forms with you to obtain the maximum amount.

Yes, within what is fair. No one can force a competent adult, and our code of ethics prohibits any pressure. But refusal almost always comes from fear: our advisors meet with the person directly, address their concrete concerns, and accompany them during visits, which almost always changes their perception.

Get started now You don’t have to go through 
this alone

A real conversation with a real person. Free, no pressure, in French (or in English).

1 844 422-2555

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