{"id":26394,"date":"2020-01-27T12:35:29","date_gmt":"2020-01-27T17:35:29","guid":{"rendered":"http:\/\/blog.residences-quebec.ca\/?p=26394"},"modified":"2020-02-17T10:18:03","modified_gmt":"2020-02-17T15:18:03","slug":"faire-une-plainte-a-legard-dune-residence-pour-personnes-agees","status":"publish","type":"post","link":"https:\/\/residences-quebec.ca\/blog\/faire-une-plainte-a-legard-dune-residence-pour-personnes-agees\/","title":{"rendered":"Faire une plainte \u00e0 l&rsquo;\u00e9gard d&rsquo;une r\u00e9sidence pour personnes \u00e2g\u00e9es"},"content":{"rendered":"<p>Il peut parfois arriver que les soins que nos a\u00een\u00e9s re\u00e7oivent soient jug\u00e9s inad\u00e9quats ou encore que leurs droits soient bafou\u00e9s. Il ne faut donc pas avoir peur de porter plainte contre une r\u00e9sidence priv\u00e9e pour personnes \u00e2g\u00e9es. Ce geste est constructif et il assure le respect des droits des usagers tout en permettant d\u2019am\u00e9liorer la qualit\u00e9 des services de sant\u00e9 et des services sociaux.<\/p>\n<p>D\u2019ailleurs, porter plainte contre une r\u00e9sidence pour personnes \u00e2g\u00e9es est une d\u00e9marche qui peut \u00eatre effectu\u00e9e verbalement ou par \u00e9crit aupr\u00e8s du commissaire aux plaintes et \u00e0 la qualit\u00e9 des services ou aupr\u00e8s de l\u2019\u00e9tablissement en question. Le commissaire demeure impartial et ses services sont confidentiels et gratuits.<\/p>\n<p>En tant qu\u2019usager des services de sant\u00e9 et des services sociaux, vous avez le droit d\u2019\u00eatre inform\u00e9 sur les soins et leurs effets, sur les services, sur votre \u00e9tat de sant\u00e9, etc. Consultez la<a href=\"http:\/\/legisquebec.gouv.qc.ca\/fr\/ShowDoc\/cs\/S-4.2\"> Loi sur les services de sant\u00e9 et les services sociaux<\/a> (L.R.Q. chap.\u00a0S-4.2) pour prendre connaissance des droits des usagers.<\/p>\n<p><strong>Trois types de personnes peuvent formuler une plainte \u00e0 l\u2019\u00e9gard d\u2019une r\u00e9sidence priv\u00e9e pour a\u00een\u00e9s\u00a0:<\/strong><\/p>\n<ol>\n<li>Vous-m\u00eame ou une personne qui vous repr\u00e9sente;<\/li>\n<li>L&rsquo;h\u00e9ritier ou le repr\u00e9sentant l\u00e9gal d&rsquo;un usager d\u00e9c\u00e9d\u00e9;<\/li>\n<li>Toute personne qui constate que les droits d&rsquo;un usager ou d&rsquo;un groupe d&rsquo;usagers ne sont pas respect\u00e9s.<\/li>\n<\/ol>\n<p>Cependant, avant de porter plainte, il peut s\u2019av\u00e9rer int\u00e9ressant de discuter de votre insatisfaction avec le personnel responsable des soins et des services de la r\u00e9sidence. Si cette premi\u00e8re tentative est vaine, vous pouvez entreprendre la d\u00e9marche.<\/p>\n<p><strong>Afin d\u2019avoir de l\u2019aide pour formuler votre plainte ou encore pour bien suivre et comprendre le traitement de celle-ci, diff\u00e9rentes ressources vous sont offertes selon votre r\u00e9gion administrative\u00a0:<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/www.quebec.ca\/sante\/systeme-et-services-de-sante\/droits-recours-et-plaintes\/regime-d-examen-des-plaintes\/#c4224\">Centres d\u2019assistance et d\u2019accompagnement aux plaintes (CAAP)<\/a>;<\/li>\n<li><a href=\"http:\/\/www.rpcu.qc.ca\/fr\/comites.aspx\">Comit\u00e9 des usagers ou comit\u00e9 des r\u00e9sidents de l\u2019\u00e9tablissement<\/a>;<\/li>\n<li><a href=\"https:\/\/www.quebec.ca\/sante\/systeme-et-services-de-sante\/droits-recours-et-plaintes\/regime-d-examen-des-plaintes\/#c4223\">Commissaires aux plaintes et \u00e0 la qualit\u00e9 des services<\/a>.<\/li>\n<\/ul>\n<p>Une fois que vous avez fait parvenir la plainte au commissaire aux plaintes et \u00e0 la qualit\u00e9 des services, celui-ci examinera les motifs de celle-ci \u00e0 partir de votre version des faits. Il s\u2019occupera de recueillir le point de vue des personnes et des autorit\u00e9s faisant l\u2019objet de la plainte. 45 jours suivant la r\u00e9ception de la plainte, le commissaire vous informera des r\u00e9sultats de son analyse. S\u2019il y a lieu, le commissaire formulera des recommandations \u00e0 l\u2019autorit\u00e9 concern\u00e9e et effectuera un suivi.<\/p>\n<p>Toutefois, si vous n\u2019avez toujours pas re\u00e7u le r\u00e9sultat de l\u2019analyse de votre plainte apr\u00e8s 45 jours, vous pouvez entrer en contact avec <a href=\"https:\/\/www.quebec.ca\/sante\/systeme-et-services-de-sante\/droits-recours-et-plaintes\/regime-d-examen-des-plaintes\/#c4217\">le Protecteur du citoyen<\/a>. Il en va de m\u00eame si vous \u00eates insatisfait du r\u00e9sultat \u00e9mis par le commissaire. Le Protecteur du citoyen traitera votre plainte et y donnera suite dans les 60 jours ouvrables apr\u00e8s l\u2019avoir re\u00e7ue.<\/p>\n<p>Sources\u00a0: <a href=\"https:\/\/www.quebec.ca\">Qu\u00e9bec.ca &#8211; Site officiel du gouvernement du Qu\u00e9bec<\/a> et <a href=\"https:\/\/protecteurducitoyen.qc.ca\/fr\">le Protecteur du citoyen <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Il peut parfois arriver que les soins que nos a\u00een\u00e9s re\u00e7oivent soient jug\u00e9s inad\u00e9quats ou encore que leurs droits soient&#8230;<\/p>\n","protected":false},"author":27,"featured_media":27274,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16],"tags":[],"class_list":["post-26394","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-residences-privees-pour-personnes-agees"],"better_featured_image":{"id":27274,"alt_text":"Faire une plainte \u00e0 l\u2019\u00e9gard d\u2019une r\u00e9sidence pour personnes \u00e2g\u00e9es","caption":"34715366 - 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